We think our 2002 vintage t-shirt summarized our philosophy across all of our service lines pretty accurately and succinctly. Work hard. Play hard. Defease With Ease.
When we say "work hard", we mean:
1. working smarter and more effectively;
2. engaging our minds and staying alert...understanding what we are doing and why we are doing it;
3. focusing on consistency and creating action through thoughtful planning;
4. seeking knowledge and asking thoughtful questions;
5. teaching willingly, patiently and constructively;
6. exploring new technologies, embracing innovation, and welcoming opportunities to leave our comfort zone;
7. considering carefully how every decision impacts our customers, our co-workers and our company;
8. accepting that empowered people sometimes make mistakes and always learn from them;
9. sharing credit for a job well done and feeling joy and pride in someone else's success;
10. respecting our differences and insisting upon a non-judgmental environment;
11. empowering each other to get better every day... there is no status quo; and
12. building loyalty to the company and each other... together we achieve more.
When we say "play hard", we mean:
13. living a rewarding, fulfilling, balanced work, family and personal life by establishing reasonable expectations for each and being organized and productive with our time;
14. fostering a fun, positive atmosphere by checking our egos at the door and not taking ourselves too seriously;
15. participating in company events and getting to know our colleagues... they're cool, interesting, fun people who like to laugh;
16. finding time each day to enjoy each other's company and recharge our minds and bodies;
17. pursuing good health and nutrition without forgetting the joys of ice cream, a good cup of coffee, chocolate, a nice bottle of wine and a cold beer... all in moderation;
18. striving to be a good person; and
19. devoting time and resources to improving our community and helping those less fortunate than ourselves.
Defease With Ease®...
When we say "Defease With Ease®", we mean:
20. applying our core values to help each customer have the best defeasance experience possible;
21. recognizing the contributions that each employee makes to every customer's experience and proudly delivering unparalleled customer service;
22. committing to a larger, longer-term perspective in which our core values transcend any individual transaction or person;
23. incorporating accuracy, authenticity and reliability in everything we do;
24. developing genuine, caring relationships with our customers and each other; and
25. communicating openly, honestly, transparently, and frequently among ourselves and with our customers.